Promptis® Fast Formwork Removal in CEMEX France View | Video Hub
We continuously communicate and interact with our customers to identify and implement effective ways to meet their toughest challenges. We recognize that customer loyalty happens by design, not by chance.
To better serve our customers, we not only need to have a clear understanding of what they need, but also the means and passion to fulfill those needs.
The following are examples of the different services offered to our customers throughout our operations. Not all these services are provided in all our operations and may vary from location to location.
Our delivery service offers customers the ease of receiving products whenever they need them, allowing our customers to optimize their project schedules according to their specific needs.
This service offers our customers greater flexibility and efficiency. It enables them to get cement at their convenience, shortening their logistics schedules by minimizing loading and unloading times and also cutting back on more traditional transactional practices.
We partner with our cement distribution network to offer customers an extensive range of brand-name products at competitive prices. Our retailers also receive integral training to better manage all aspects of their business—including inventory management, product promotion, salesforce programs, and product-delivery and sourcing logistics.
In several of the countries where CEMEX operates, customers can receive training on specific topics related to the use of building materials. By sharing knowledge and best practices, our educational and training services guide and teach our customers. Topics range from teaching customers about the characteristics and uses of white cement, to showing retailers how to improve their inventory management and increase their sales.
Our customers can receive financing on certain projects and product purchases through various innovative financing programs that vary from country to country. For example, our UN award-winning low-income housing program, Patrimonio Hoy, has assisted more than 260,000 families with affordable services and building materials through financing mechanisms and technical assistance. Additionally, in certain countries such as Mexico, we offer turn-key solutions for developers and partner with governments and local authorities to identify, coordinate, and develop public infrastructure projects.
Through automated messages sent via SMS, our customers can be notified each time an order of cement or ready-mix concrete is ready for delivery. This free-of-charge service keeps our customers well informed of their specific project logistics. Our customers can also receive information about their pending invoice payments.
We offer our customers a one-stop shopping experience by providing them with a full array of complementary construction-related supplies—from plumbing and electrical supplies to paint, lumber, and lighting fixtures—through our retail stores.
(i.e., CEMEX Connect, CEMEX One, eSelling, CEMEXNet, Commercial Portal)
Our customers have all day online access to information, from account balances to new products and services releases. They can place online cement orders, and in some countries, they are able to review their order status at any time during the day or night. The online service is also an open communication channel to receive feedback from our customers.
We offer a one-stop contact call center where customers can manage their business and find fast, reliable service. They can place orders, make inquiries, review their order status, or request technical assistance, all in one single call.
We work together with our customers, so they always have the appropriate quantity of cement in their silos. Through 24-hour monitoring of our customers’ silos’ cement stock levels, our SmartSilo® technology allows us to anticipate and respond to their product replenishment needs ahead of time.
We strive to provide our customers with top-level technical assistance through our state-of-the-art equipment and our highly professional, well-trained technical services staff. We go the extra mile and provide value above and beyond fulfilling our customers’ need for cement, aggregates, ready-mix concrete, and related products such as mortar.
In each market and locality in which we operate, we do our best to provide our customers with the most compelling integrated building solutions. For example, to solve infrastructure needs in major cities, we not only provide ready-mix concrete, but we also design the project, define the best technical solution, offer different financial schemes, and execute the project in collaboration with local builders. Similarly, we work alongside our neighbors in small, less-affluent communities to help them solve their housing needs and pave their streets and sidewalks.
We suit our customers’ needs by providing them not only with high quality and tailor-made products, but also with the most reliable and cost-efficient service. For inquiries, contact your local CEMEX representative.
Tuesday, March 14, 2017
Wednesday, March 08, 2017
CEMEX to host its annual CEMEX Day on March 16, 2017
Tuesday, February 28, 2017
CEMEX announces early tender results for certain senior secured notes and early settlement of...
Monday, February 13, 2017
CEMEX announces tender offer for 7.250% senior secured notes due 2021, 6.500% senior secured...
Wednesday, March 08, 2017
CEMEX rehabilitates main highway in Mexico with hydraulic concrete
Tuesday, February 21, 2017
Thursday, January 12, 2017
France’s Olympique Lyonnais Lion Stands Tall in Bush-hammered Concrete
Thursday, December 08, 2016
CEMEX Contributes to Reduced Traffic and Improved Road Safety in England
Tuesday, April 08, 2014
CEMEX announces early tender results for certain senior secured notes and early settlement of...
Tuesday, March 25, 2014
CEMEX announces tender offer for 9.250% senior secured notes due 2020 and 9.000% senior secured...
Tuesday, March 25, 2014
CEMEX announces pricing of €400 million and U.S.$1 billion in senior secured notes
Tuesday, March 25, 2014
Thursday, December 22, 2016
Photography Exhibition celebrates 87 years of history in Spain
Thursday, November 03, 2016
Research Institute Awards Highest Safety Distinction to CEMEX’s Polish Operations
Friday, October 24, 2014
CEMEX is recognized as employer of the year in the Philippines
Monday, March 31, 2014
CEMEX takes next evolutionary step in concrete operations with proprietary Ready Mix Solution
Thursday, March 02, 2017
Saint-Jean-de-Luz strengthens its seawalls with CEMEX "underwater" concrete solutions
Thursday, February 23, 2017
CEMEX introduces a platform to avoid accidents on the road
Thursday, November 24, 2016
CEMEX Develops Floating Concrete Island to Revitalize Mangrove Shorelines
Tuesday, October 18, 2016
CEMEX Supports the Rehabilitation of a Public Space in Panama´s Capital
Wednesday, December 28, 2016
Thursday, December 15, 2016
CEMEX’s Operations Achieve Recognition in Dubai
Friday, November 04, 2016
Future Architects at INCM Madrid Listen to the Sounds of Concrete
Wednesday, October 26, 2016
The World’s Top Tech Companies in Silicon Valley rely on CEMEX